March 25th 2019, I contacted windstream at 7:22pm in regards to why my speed is 10mps and why i’m paying 90 dollars a month for internet when i should be paying 60 dollars. Now they have been doing this for years. They have also made a lot of false statements saying that we have faster speeds in my area when all I can find is their internet company with only 10mps. Now they have been doing this in rural areas for years. Why should I have to pay 90 dollars for slower internet while people in the city have to pay 70 dollars for speeds triple my speed. I also have a recording of customer service representative lying as well. Then she put me on hold after I asked her not to.
What would you like the company to do to fix the problem? (optional)
Refund, Faster internet in my area, correction on my billing