Greystar withheld deposit and is charging me for over $500 of damages that did not accrue. Based on my research, they can only charge me for excessive damage. I did not take photos when I left (I guess I didn’t think I would get screwed over like this); they are also charging for routine cleaning (I cleaned upon leaving) and carpet cleaning—I asked if those are routine, they said yes—seems like if it’s routine it would fall under “normal wear and tear” and not be my responsibility.
What would you like the company to do to fix the problem? (optional)
Remove the charges to my account. Refund deposit.