I relocated my service from one address to another on 4/4/2019. For the past 18 days the service has not been fully functional. The wifi service cuts in and out. The cable channels have sound but no picture. Most importantly I can not log in to the optimum.net website to access my phone services. I have called twice a day for 18 days. Each call takes about an hour and ends with the promise someone (a supervisor) will call me back. No one ever calls again.