My travel agency was scammed by an online hacker. We organized a group trip to the Philippines to stay at a resort called El Galleon in Puerto Galera. After several months communicating with El Galleon, the time came for me to make the final payment for the trip. At that point, a hacker intercepted my emails to El Galleon and was able to send me a fake invoice with a bank account that did not belong to El Galleon. As a result, I sent a payment of 13,846.96 via international wire transfer from my BofA account to the hacker’s account. I however, was able to spot the scam several days before the hacker was able to withdraw the money. I then alerted BofA on time to stop the hacker, but because of gross incompetence from BofA’s employees, he was able to withdraw part of it. As you will see in the detailed description of the events below, I took all the necessarily steps on time, acted as instructed by BofA’s representatives and was told that everything had been taken care of in order to stop the transfer. If it hadn’t been for several mistakes made by BofA’s representatives, who were unmistakably not properly trained, the scam would have been prevented. I am therefore holding BofA accountable for this loss and demanding restitution of 4,510.71 by BofA.
What would you like the company to do to fix the problem? (optional)