AT&T Wireless Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I am reaching out to these corporate offices of AT&T for your kind assistance in what appears to be an untenable situation with my AT&T account(s).

On March 28, 2019, my now ex-husband, **** ******** and I went to the AT&T Store in Dallas, Texas, requesting that his cell phone be removed from my wireless account. We were both told that the bill was “unified” and I was astounded as I have had no other AT&T Service other than wireless for over five (5) years. Why the bill was unified still, I will never pretend to know the answer to inept and incompetent business practices. After multiple visits to your stores, in Dallas, Oklahoma City (where my son lives, 405-***-****), and now in Burney, CA, this “unified” bill has STILL NOT been de-unified and its been almost a full thirty (30) calendar days, with repeated promises from Managers, Supervisors and AT&T employees to call me back, to let me know, to follow through, and THERE LITERALLY HAS BEEN NO FOLLOW THROUGH AT ALL.

On March 28, 2019, I signed up for a HotSpot, on my cell phone plan. I signed a contract. While moving to from Dallas, Texas to Fall River Mills, California, I had reason to contact AT&T about this hotspot because I was getting emails that I had used all of my data. Apparently, this account was moved over to its own separate account on April 5, 2019, WITHOUT MY CONSENT OR PERMISSION, and the bill(ing) rates changed drastically as did the gigabytes that I am entitled to under this plan. As of yesterday, April 24, 2019, speaking with Mathew in the Burney AT&T Store, I learned that there is a HotSpot special for $70 a month for 50 gigabytes. Mathew refused to change my plan, and insisted that I contact the store in Dallas? When I now live 1600 miles away. I also called 611 three times last evening spending over

120 minutes on hold to be disconnected with not one returned telephone call. The store in Dallas will not answer their telephone EVER.

So I am appealing to you for your help. I also filed some FCC Complaints regarding switching the hotspot account over without my consent or signature after I signed a contract. For AT&T refusing to de-unify a bill over a five (5) year period of time.

SOLUTION

PLEASE MOVE **** ********’S WIRELESS NUMBER OF 817-***-**** OVER TO ITS OWN ACCOUNT. PLEASE ADJUST MY HOTSPOT TO A COMPARABLE PLAN AS I HAD SIGNED UP FOR ON MARCH 29, 2019. THE BILL FOR THIS LAST MONTH SHOULD BE A CREDIT ON BOTH THE HOTSPOT AND THE WIRELESS ACCOUNT. OTHERWISE, I WILL PURSUE A LEGAL REMEDY.

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