Sprint Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

On Feb 20 I contract Sprint services with a total of 4 wireless lines, 1 I-Pad Plan and 2 I-phones. On Mar/01, I returned everything, all I-phone, I-Pad and all the mobile cards because there was no wireless connection, there was no service.

On April 18, I received a bill from Sprint for the contract that was canceled and never used.

I tried several times to talk to Sprint and also to the Store without success (see below the record of various attempts to get solution).

Information/Details:

Sprint Store:

12150 W SUNRISE BLVD – PLANTATION / FL

PHONE (954) 693-9959

Sales Repres: CHRIS M.

Manager : Greg / Nicholas M.

Sprint Customer Service:

1 (888) 211-4727

Account# *********

Main wireless line associated with this Account# (***) ***-****

Logging of settlement attempts

Abril/18: Call Sprint spoke with Supervisor TRACY (Claim n# *********)

Abril/19: Call Store spoke with Chris

April/20: Call Store left message twice

April/24: Call Store and spoke with Andrew

April/30: Call Store and was left on hold for hour

May/02: Call Store and was left on hold

May/02: Call Sprint and was left on hold until they hang out

What would you like the company to do to fix the problem? (optional)
I want the Company to terminate the account and leave no debit on my behalf. I want an statement informing that the account is closed and there is no pending charges.

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