Sprint Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
On Feb 20 I contract Sprint services with a total of 4 wireless lines, 1 I-Pad Plan and 2 I-phones. On Mar/01, I returned everything, all I-phone, I-Pad and all the mobile cards because there was no wireless connection, there was no service.
On April 18, I received a bill from Sprint for the contract that was canceled and never used.
I tried several times to talk to Sprint and also to the Store without success (see below the record of various attempts to get solution).
Information/Details:
Sprint Store:
12150 W SUNRISE BLVD – PLANTATION / FL
PHONE (954) 693-9959
Sales Repres: CHRIS M.
Manager : Greg / Nicholas M.
Sprint Customer Service:
1 (888) 211-4727
Account# *********
Main wireless line associated with this Account# (***) ***-****
Logging of settlement attempts
Abril/18: Call Sprint spoke with Supervisor TRACY (Claim n# *********)
Abril/19: Call Store spoke with Chris
April/20: Call Store left message twice
April/24: Call Store and spoke with Andrew
April/30: Call Store and was left on hold for hour
May/02: Call Store and was left on hold
May/02: Call Sprint and was left on hold until they hang out
What would you like the company to do to fix the problem? (optional)
I want the Company to terminate the account and leave no debit on my behalf. I want an statement informing that the account is closed and there is no pending charges.