In January of 2019 I paid my Sprint bill and asked to terminate service in February and Port my iPhone number to MCS mobile. I explained that I was retired and couldn’t afford the services and needed my phone unlocked since I owned it, and was planning to keep my number. In February I had difficulty with MCS overload and couldn’t get any service so I asked Spring to get me one month on the senior discount plan: $49. When I called back to Sprint, I arranged a $19.99 basic package to keep my iPhone number active until time to port it. I lost my sim card for porting and just got an inexpensive unlocked phone to set up my new phone account with MCS. At the end of March I went to pay my phone bill and it was $288.00. I was shocked! I have not used the phone!! And was never able to successfully port the number!!
What would you like the company to do to fix the problem? (optional)
Billing correction for Feb, March, April and now May. I owe nothing to Sprint at this point and believe damages owed me for loss of potential income from phone consultation are due to me.