On March 5th, 8th, 9th, and 14th, one of my credit cards was charged multiple times from Netflix. The charges were for either $11.99 or $14.99, and they originated from the Netherlands–a country I’d never been to, and they were charged in Saudi Riyal. I immediately called Citi to tell them about this and alert them of the obvious fraudulent charges.
Twice on March 23rd, once on the 26th, and on the 28th, I was again charged $14.93 each time by “Netflix” originating from the Netherlands, and again the charges were in the currency of Saudi Arabia.
I called again, asking Citi why they hadn’t frozen the card, canceled or replaced it yet. They not only hadn’t resolved my earlier disputes, but they had also charged me late fees and interest charges on the outstanding amount.
Furthermore, some of the fraudulent charges had been reversed by the supposed Netflix in the Netherlands. All the while, I was calling Citi regularly to check that the issue had been resolved, and each time I would get transferred from one Department to the next, being made empty promises that it would be resolved soon and that someone would contact me.
This is clearly a case of high-level fraud, and Citi has made next to no effort to assist me in dealing with it. If anything they’ve tried to make me the victim of the fraudulent activity, liable for the fraudulent activity.
What would you like the company to do to fix the problem? (optional)
Not only would I like all of the outstanding charges on my account reversed, but I’d also like for them to re-establish my credit, as my account is currently in collections. I’d also like damages for the time and energy spent dealing with this very stressful case.