Orangetheory Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I paid for 2 months of unlimited classes beginning on April 24th 2019 and set to expire and charge me $169 on June 24th 2019. I cancelled the membership on May 15th 2019. They charged me $169 on May 24th 2019 claiming that When you put in a 30 day notice you still get charged 30days. But I had paid for two months in advance so they essentially are double charging me.

What would you like the company to do to fix the problem? (optional)
I would like them to refund the $169 they are trying to charge me when I’ve already paid for two months.

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