Airbnb Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

Airbnb’s app glitched and told us our first choice was unavailable for those dates. We then tried to book another, and was given the same message. We then went on our laptop instead and saw they both actually went through. Now Airbnb will not refund us on the second one. We should not be responsible because of bad technology.

What would you like the company to do to fix the problem? (optional)
Refund, all the money.

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