They are refusing to pay for damages and costs of over $2,000 from guest who stayed several months ago. I have called and messaged several times to resolve the issue. The Resolution section, host guarantee, and insurance stipulations are misleading. Airbnb phone representatives provide frivolous information, and when transferred to other departments, they do not return calls or respond by email. It also takes time out of my job to handle these issues.
What would you like the company to do to fix the problem? (optional)
Pay me the money for damages, replacement of items, time, and handiwork necessary.