Suddenlink by Altice Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
. I have a cabin which is our vacation home we don’t spend a lot of time in the winter usually the summer holidays. However, we will go up in November or December to shut everything down. When we arrived we had no cable service so I called. I was told they switched over to digital and we needed boxes which we were never notified. They would not mail or deliver them to us said we could drive 4 hours to the store in Blythe. Or we could schedule someone to come out. I told them I wasn’t driving that far to schedule someone. My date for someone to come out was March 8th. I’m like what well we weren’t driving that far and winter was coming up and I usually suspend my service until about May every year so I said fine and attempted to get them to adjust my bill all the months thharging me they refused I argued they hung up or were very rude. I called several times trying to get assistance and received the same treatment. My husband would not cancel because it’s the only cable provider in our area so every month I got a bill I called argued end result I paid. January of this year I had then turn off service and told them I’d call when to restore it which they only allow six months. Well May 2019 this year I called to restore it I was told it was on. My husband had gone up the week prior to turn everything back he told me there was no service and I was also advised that I owed a bill of 106. When we arrived at the cabin sure enough no service. I called and they told me it was on. I argued with then again and they told me they had an outage. I asked for how long have they had it because this was day two for us. I was told three weeks. I asked them why did I have a bill I never told them to restore number one and number two how are they billing me if I have no service and no boxes again the agent was rude and told me he was submitting a dispute and hung up. Backing up a bit in March we called to find out when the service technician would be at the cabin and was told they had no appointments scheduled so again no boxes until July 2nd but I’m still being billed.
they upgraded as they call it to now digital boxes sometime last year who knows when we were never notified this was in December when we found out. Told someone would be coming out March 8 2019 oh yes three months later until then they continued to bill us for no service. This is our vacation home. March rolled around called to confirm appt. What appt no appt scheduled is what I was told. Fought called fought called because still receiving bill for no service we get an email we are scheduled to receive boxes in July. But hey we are still getting billed and still trying to talk to a supervisor for no good reason to give a bunch of horse manure on why we still have to pay 106.