Xfinity Mobile Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

They were not clear on their billing cycle. I though it was 30 days its suppose to be every 20 days and you have a 10 day grace period.if i pay on the 3rd or 5th of the month, I’m late but thats in the grace period, then they want to charge me on the28th of the same month. They are suppoce to work with you on the date you can pay. I’m being charged twice a month. If i pay on the 3rd i should receive the next bill the next month. Why am i being charge for april when their customer service did not withdrawn it for april in april i give them a date to withdrawn it and they did not do it. I should not have to pay because your customer service did not do their job causing unnecessary problems for me

What would you like the company to do to fix the problem? (optional)
Pay my phone off credit me for april because they messed up.and let me go

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