Guardian Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
The sales guy did not tell us it was a 60-month commitment. When the tech came to install the alarm. All the features I wanted was not able to be done. The sales guy said we could put a door pad on the screen door but tech said only the second door which does not make sense if I need a key for first door. Then the tech had to install a different doorbell which required me having an app on the phone in order to hear doorbell but tech could not put on my phone. Another guy came out and could not figure it out as well. I tried to cancel and they said I have to pay an outrages fee. I told them numerous times tht its not what I was promised. They said they cant cancel until I pay 1,260 in full.it has been stressfull. they guy today 6/27 told me they dont use the other company that installed the product so they can not do anything about it.
What would you like the company to do to fix the problem? (optional)
I want to cancel out of this company completely with out getting charged. Since I had product it was not what i wanted. I feel stuck.