AT&T Wireless Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
I filed an insurance claim on my phone. Att has been harassing me and my dad saying they never recieved my return. I have video showing the locked mailbox I put the phone into showing the tracking number and the address of the post office box I used. When I called in today after my dad sent me a string of messages at 4am and cussing me out at 8am. The agent told me they recieved the phone and we shouldnt have been being harassed. After they were going to charge us for the phone never being returned. The agent said to disregard our bill when it comes in and they will send another bill with the extra charge of the non returned phone removed.so basically if I hadnt taken the video then ATT would have made us pay for the returned phone and theres nothing we could do about it.