An Airbnb customer associate helped out my Girlfriend and I by cancelling a trip for us due to the hosts not responding to either of us, and we were successfully issued a refund for the cost of the booking. However he also promised us a reimbursement of $200 to help in booking a hotel outside of airbnb for that night, which 2 weeks later him or his team have received our proof of getting a hotel room and nobody has been consistent in following up with us about the reimbursement, just leaving us hanging every time we think they will finish getting the situation sorted.
What would you like the company to do to fix the problem? (optional)
Financial compensation for misleading offer.