Optimum by Altice Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
There are tap/“500” wires that cut directly across my private rooftop, at shoulder height. Four firemen from the fire department have visited my home and have told me not to use the space until optimum moves the wires because it is a safety hazard. I have taken photos and sent to optimum on Twitter. I have called at least two dozen times. Each time they agree to make an appointment with me, they send a technician instead of a construction team. Each time the technician confirms that it is optimum’s fault and responsibility and they supposedly send a request for supervisor or construction team to respond, however, optimum still continues to send technicians or not respond at all. I have stayed home from work, losing money, to meet supposed construction teams, but have instead met technicians who say they can’t help and they don’t understand why optimum keeps doing this. They have also canceled appointments on me. They say “someone will reach out” but no one does. In the meantime I cannot use my private outdoor space. This issue has been ongoing for at least a month.