AT&T Wireless Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

An Apple Watch activation resulted in duplicate activations since Sept. 2018. One activation (the broken one) said “Apple Watch Access” and my account was tagged for $15.24/mo. The other one, said “AT&T Unlimited Wearable” and charged me $16.05/mo. Between 2 chat sessions and a phone call, I spent over 4 hours today trying to fix that and cancel another unwanted charge. At the end, I was offered a $100 credit. It’s not a lot of extra $ but the whole process of eliminating unwanted features and charges is intended to take excess time and wear customers down. I think it amounts to a deceptive trade practice.

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