They sent me a “like new” refurbished phone that had a bad charging port. Now the phone won’t turn on at all and they are telling the insurance and warranty are void since the phone won’t turn on and want me to pay the whole $160 deductible to get another replacement after only 3 months! Second time they did this. On the internet you can buy the phone for less than the deductible. However my payoff to Verizon is $260!!!!