On April 8, 2019, I brought the medical documentation from my doctor stating clearly I’m not able to work out anymore. After 5 business days, I called and asked about the status of my request. Owner Joseph was really rude on the phone, laughing at me stating he doesn’t have to listen to the doctor because he has signed a contract. I asked for a copy of my contract which I never received. As of today July 8, 2019, I went there one more time because they keep charging me. And ask them for cancellation, according to the law in Illinois they cannot keep the gym membership contract for more than a year. A full year would be in next month. I agreed to pay for it and ask them for cancellation. 20 minutes after I left they called me back and offered me to pay almost $400 for cancellation. I asked for a copy of my agreement one more time, the lady told me she has no access to this. I have signed a copy of the medical documentation they got from me with the date received. I asked her what owner Joseph said about the law I mentioned, ( I brought them highlighted print out from gov website) she told me he doesn’t care about the law. I wasn’t able to record the phone call but my friend was next to me and he can go to the court and tell what he heard, about him not caring about current law.
What would you like the company to do to fix the problem? (optional)
I would like them to cancel the agreement immediately,
and I want written apologies from the owner for making fun of me and laughing at me over the phone when I tried to explain my situation.