Cricket Wireless Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I have had Cricket for years and suddenly my account went from unlimited 4 LTE to speeds “up to 3 LTE” a new plan appeared “Unlimited Plus” and same price. but would charge me on my second line $15.00 more. I have no desire to upgrade that 2nd line. I should be Grandfathered in my old plan if plans changed. I have called Cricket a dozen times. Their offshore reps while polite are 100% useless. The one rep who “created a ticket” for my issue. No ticket was ever created because they said I would have received an email which I never did. I have asked for Supervisors & USA reps wind up getting disconnected or back in the que. No corporate phone number anywhere. Not accredited by BBB so can’t turn to them.

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