Global Tel Link Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

Every time I use GTL for a video visitation, something goes wrong. My visit on July 9 was a disaster. It cut me off 4 minutes before it was scheduled to end. The screen on my end was blurry and I couldn’t see the inmate. The sound quality was horrible as well.

What would you like the company to do to fix the problem? (optional)
Refund of the visit and compensation for the time I’ve wasted having to call them repeatedly asking for help or refunds.

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