I rented a car and it died one morning when I had a critical doctor’s appointment to get to. I called Hertz and first they blamed me, for leaving the lights on or something, then they said that they had no responsibility to me, that I’d have to get it towed at my own expense. After arguing with them for a while, they finally conceded, towed my car, and I had to go to Hertz to get a replacement rental.
What would you like the company to do to fix the problem? (optional)
A full refund of my rental, plus 5,000 for wasting my time.