I met my contract obligation of 2 years. I asked for them to unlock my two phones. They sent me an email for each one. One successfully unlocked, the other didn’t. For the Motorola Moto E4 they claim they have unlocked my phone multiple times – but it is NOT unlocked. The local SPRINT store simply has me call the ‘Sprint International’ number. They are unable after 3 tries to unlock my phone. There are many complaints on the Sprint user site about this very same problem. I have records and details of all conversations and visits to the local store.
What would you like the company to do to fix the problem? (optional)
Give me a comparable unlocked phone or $65 (I can buy one from my current carrier for $65).