United Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

On Sunday a flight attendant spilled an entire pitcher of hot tea on me. It ruined my iPad, damaged my clothing, and burnt my arm. The flight attendant told me that the airline would compensate me for my damages. She came around with a phone and told me she was not authorized to give me anything more than $250 and said she would leave a note that the compensation was “NOT adequate” for the damages.

I spent an hour on the phone with customer support on Sunday, and was turned away by the customer service at the airport (SFO) after they told me “there is nothing we can do for you”. Customer care told me they filed an incident report for me (because my iPad was damaged and I had no way of doing so myself online) and that my claim had been “escalated to upper management” and that I would receive a call over the next day or so.I followed up today and was told there is no incident report on file for me.

What would you like the company to do to fix the problem? (optional)
I DO NOT ACCEPT THE TRAVEL CREDIT THAT WAS SENT TO ME AS ADEQUATE COMPENSATION and would like the airline to take responsibility for the flight attendants error.

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