Vivint Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

The salesman said they he was giving away free equipment. I triple checked and asked multiple times that the equipment being installed was completely free? He said yes I would just be charged the monthly service fee. This turns out was not the case. I have filed for a cancellation but they will not do it until the equipment is paid for. They said I verbally agreed on the phone call confirming. I said no I didn’t. I agreed to the service all the while the salesman is standing there feeding me more lies about how he was doing a soft credit check and in fact getting me to do a loan. I requested a copy of that phone call as well as my contract all of which I never received.

What would you like the company to do to fix the problem? (optional)
I would like a complete refund for the equipment and service charges beginning from April 2019. As well as cancel all services.

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