Airbnb Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

On July 7th I booked and paid for a beach front residence in Malibu, CA. Upon checking in to the home and entering the Airbnb code we were shocked to find that we walked in on a lady and her young child. We left without getting her information, when we tried to make contact with the person in the home, she declined to answer the door. We then had to book residency elsewhere. When I asked for a full refund, reimbursement for the 2nd room, and the food we bought to cook, the owner agreed, yet Airbnb says he didn’t.

What would you like the company to do to fix the problem? (optional)
Full refund, pay for our last minute living arrangements, food that soiled because our hotel did not have a fridge, I am also seeking pain and suffering for emotional distress

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