AT&T Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
In Oct’ 16 at&t accused me of being racist. Stating I requested a (WHITE MAN) to install my service. AT&T now refuses to provide service and has black listed me.
The area rep covered this by texting me stating he had problems from that installer previously and would assure it would be fixed. The next day no contact from anyone, a call to ATT I discovered all this.
While this was frustratingly amusing at the time, my wife placed the order in her name and while hoping the same individuals would return. They did not and service was installed without issue.
Fast forward to July 19′,
While AT&T is not our first choice our location is limited. This brings Issue
#1- Internet is not available via high speed (through any carrier so we thought). AT&T recommend a unlimited hot spot. Proceeding with the recommendation, it is regulated to speed at X usage. We seek other options and discover no other carrier will provided to us due to being in AT&T’s future coverage area. Contacting AT&T of this matter they proceeded to address a higher usage of the hot spot they originally recommend. After reviewing the account to provide a solution or option I was disconnected from By 3 representatives in a row as i would call back. Ironically they would call back after disconnecting from me (hanging up) and as soon as I would answer they instantly hang up. So how do I know it was them? Return call the number that called me..AT&T
Still no resolution from this..
#2 I attemp to communicate via chat on the ATT website. No helpful assistance was provided and was referred to call the same number I have already received such great customer service from.
#3 My last issue is that now I feel AT&T has left me no source to resolve a problem and has a me in a contract that leaves them holding all the cards.
So I am emotionally frustrated attempting to resolve a issue
I now feel the can treat me as if I am racist
They have the power to make stress paying a bill for service that I have no support for.
Now I have started to have anger and anxiety over all this nonsense.