Verizon Wireless Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum


My husband and I upgraded our cell phones at a Verizon Wireless store. We believed we were getting a buy one, get one free deal. This deal required adding a new, third, line. After some time, one of the old lines could be canceled. My husband wanted to keep his cell number (ending in ****). I had verbal confirmation with the salesman that my cell number (ending in ****) is the one that would later be canceled. My new cell phone was supposed to have a new number (ending in ****). When I got home and was setting up the new phones, I realized they had switched this – I kept my old number on my new phone, and my husband did not. I spent over an hour on the phone with a Verizon representative to get their “mistake” fixed. During this call, I was not informed that this “fix” invalidated my buy one, get one phone deal (worth $750 credit to my account). A few weeks later, I called to cancel my old line (ending in ****), and realized I had been tricked. They told me there was nothing they could do to honor my buy one get one deal. The deal was attached to certain phone numbers in ways I really didn’t understand. I believe that Verizon made a simple switch in order to defraud me of the agreed upon deal. I have spent over 4 hours on the phone with Verizon with no resolution to this matter.

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