PayPal Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

PayPal offers a service permitting a subscriber of their service to send money to a “Friend/Family” subscriber. On July 24th, 2019, I submitted a request to send $56 to my friend Julia. I clearly identified the transaction as a “personal” transaction, not a business transfer.

I received a request for “further information” asking the purpose of the transfer. I informed them that it was a personal money transfer and the purpose was none of their business. In the meantime, they had withdrawn the $56 from my bank account.

After repeated email exchanges, I called the customer service office of PayPal and explained the problem. I told them that if they were not satisfied with my transaction, and refused to send the money to my friend, then they should refund the money to my account. He refused to commit to that.

How can this be? This is simply theft? They are taking and using my money and are refusing to return it. What should I do?

What would you like the company to do to fix the problem? (optional)
Refund my money and cease unethical practices such as these!

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