Frontier Communications Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
They are saying I owe 287 dollars for an unreturned DVR which was canceled roughly June of 2018. I had them send a tech out to take the DVR so that there would be no disputes. The cost of this house call was 75 dollars and the following months bill should reflect a 75 dollar increase. The tech didnt report it and kept the DVR for himself and did not enter it Into the system or mail it in, they are saying they have no record of it and it has gone to collections. I continued service with just internet after canceling the DVR until April of 2019 with never any mention of returning the DVR until all service was canceled in April 2019 at which time I was billed and eventually sent to collection agency.