DirecTV Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
I cancelled my service within 3 days of having it. When I called to cancel I was told I have a 30 day buyers remorse period. I asked for clarification because I had heard of the ETF and I was told I would just have to pay the installation fee of around $50, which was fine with me. I went about with life and a couple of months later I get a call and a letter saying I owe $498, I ignored it thinking it was a scam. I also moved across town at this time. A couple months go by and I go to check my credit score on credit karma and I see that I have what’s called a “derogatory mark” on my credit report, it says I have a collections agency saying I owe $498, this explains why I haven’t been approved for any loans or credit cards, which as a full time employee and student is really harsh. I disputed it with credit karma and then called the collections agency, the collections agency tried to get me to pay $300~ instead of the $498, a one time deal. I refused and they wouldn’t help me out anymore, I asked for proof regarding my alleged balance and they didn’t provide me with anything. I couldn’t access my directtv account obviously so I has in collections limbo. A month or so after that I got an email from directtv saying my balance is +$30, I no longer owe $498 and I’m actually credited $30. The derogatory mark is still on my credit report and it’s ruining my credit score. It’s almost been a year now back and forth with them.