Suddenlink by Altice Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
Internet was interrupted between July 12 and July 29th and we were promised a credit on our bill. We were unable to watch tv in our living room and could not use internet at all. Suddenlink refuses to follow up on the promised credit claiming they can see we used internet during the disputed dates in which we could not access internet. Suddenlink is aware the internet was interrupted at our house due to a technician who installed equipment improperly. Our internet was actually not working before that, at least not properly, and we believe the company is aware they oversold or had construction in the area that was causing their signal to become sporadic. We were promised equipment several times and it was then told to us they weren’t delivering that equipment and had no notes anyone promised it to us. I have records of our download speeds during the disputed period of time proving we were not getting service we paid for.