American Home Shield Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
They started a Contractors portal AHS.com/contractors. The customer pays the copay directly to them, (we are a small business, electrical contractors) We had collected the copay and billed them through QuickBooks until mid-2017. They wanted us to sign this new billing procedure, we did not. They want us to set up the invoice and get the authorization numbers through this portal. This is very difficult to do for the guys in the field and the office personel doesn’t know what they are doing. If you don’t have it all just so, they don’t pay, deduct 25%, Quickbooks shows they opened the invoices yet they act like they never received them so they are overdue and don’t pay. They owe us $9,950.00. They want me to make a spreadsheet with the dispatch number, which I get from their work order, the authorization number which is in the portal and on the invoices we send through quick books, what they owe us. They would deposit a lump sum into our account without any explanation of what it is to be applied to. More and more bull and I guarantee after I send them this spreadsheet, I have sent them so many things already, they still won’t pay.
What would you like the company to do to fix the problem? (optional)
I told them they needed to pay us in full by the end of the month, or we would either take them to collections, which is costly to us, take them to the court which I have little time to coordinate and lawyers? Or, I will bill the customers for the remaining balance which will be my choice.