Charter Spectrum Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
Charged for cable services that I never recieved in a 6 month period. Company refused to reimburse for the 6 month of charges. Supervisors acknowledged the charges and validated there was no cable card as th stated I personally picked up from their store. Which never happened. Also sent tech out to validate at service address that there was no cable card or cable modem. Which they charged me for. Tech validated and said there is no cable at this residence. He also commented you never know what your going to get with this company. I have been trying for 2 months to get it handled. I have been lied to by multiple supervisors over this two month period. The excuse “we dont have the authorization to refund after 60 days. Or we are not able to refund that high amount of refund”. This company has horrifying customer service and the most profound thing about the way I was treated was I had over 7 accounts with this company. I paid well over the refund I was requesting in a “1” month period. I am changing service providers and greatly looking forward to it.
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