Uber Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I gave a trip to a group of college students. While getting in the vehicle one spilled a drink, I was told was only kool-aide and it was actually a mixed drink, on the passenger seat of my vehicle. I filed the cleaning fee with uber. They told me I needed a receipt with 3 criteria. I asked 3 times if anything else needed to be on the receipt or if a certain company needed to do the cleaning. I was given the same link to the same information every time. After getting the cleaning and getting a receipt hand written because his printer was broken, I was told it wasn’t valid for reasons I was not made aware of before, even after I tried to ask them questions about this possibility. Now I’m being told I will not receive the cleaning fee I have already paid for and have wasted countless hours of my time trying to resolve the issue all while be accused of making false claims for cleaning fees.

What would you like the company to do to fix the problem? (optional)
Pay my cleaning fee of $70

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