Airbnb Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum

I booked an instant booking room and when I got there the host didn’t even know I was coming and didn’t have a room for me.Airbnb allowed me to cancel but won’t refund their fee even though this was entirely out of my control.They then sent me message for a few months saying they would resolve the problem before the closed the message thread without even providing a response.

What would you like the company to do to fix the problem? (optional)
refund all amounts I paid for a place I never could stay in.

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