Airbnb Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
I had stayed at a rental to what was to be considered ‘luxury apartments’ in the Financial District of NY, and booked via Airbnb. The stay was from August 4-8 and I was charged $956.26
Unfortunately, I had to leave the apartment in the middle of the night on Tuesday as I was suffering from allergic reactions within the apartment.
I noticed a weird smell from day 1 and I had messaged the host to perhaps address it. Nothing was really done, and as the day went on, I noticed my throat starting to swell. I had the leave the premise to feel like I could breath.
On Monday, I had to leave the morning itself as I literally was choking and my skin inflamed. When I brought my co-workers over, they were facing the same issue. I honestly had no idea what to do as I had to pay everything upfront and it was non-refundable.
Come Tuesday, I was in hell. My skin was red and had swollen up, I couldn’t breath, my eyes dried out and I had to leave. I contaced Airbnb and they offered to relocate me to a completely different city which I couldn’t do for work so I had to book a hotel for 1 night at $833 dollars to which they offered a measly $200 credit.
I contacted the host several times over this period and they offered only $340 dollars. I am still suffering from the consequences of this stay and the communication between the Airbnb hosts (Sondor) and Airbnb was horrible.
What would you like the company to do to fix the problem? (optional)
A full refund of my stay and the hotel I had to relocate to