Sprint Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
FOR OVER A MONTH IVE BEEN GETTING THE RUN AROUNDfrom Sprint In regards to unlocking my 100% ELIGIBLE iPhone 7{ purchased from Sprint when initially opened my non prepaid account} to unlock my eligible iPhone 7. My account has a zero balance and it’s closedhowever I have heard every excuse under the sun and a new one every time I contact sprint{ who I had been at least 32 times) Im being lied to, hung up on, disconnected from chat, and notes are NOT being posted properly nor read by representatives. I want my phone unlocked it’s paid for its mine ! It’s only been active on my account has never been on another account yet today I’m told my Imei linked to another account a prepaid one that has a balance owed??NO ITS NOT!! I was yet again given the runaround today.imagine that only the thing I can possibly think in regards to my imei whoever posted notes, made a mistake and said my imei instead of old phone #. YES ONE EXCUSE was my old # which I’ve not had over a year, was linked to a prepaid account with a balance owed!!!!SOUND FISHY YET!?? I FINALLY GOT THAT ISSUE STAIGHTENED OUT I THOUGHT, now tsprint saying my imei # ??? I asked them to read both accounts and stated it is a mistake in posting notes! Of course it wasn’t done!! I need my phone unlocked I’m tired of dealing with blatantly incompetent rude representatives!! I have copies of all chat transcripts which verify 100% eligibility to be unlocked as well as verify all I say!** I have no service till they unlock my phone**
What would you like the company to do to fix the problem? (optional)
FOR OVER A MONTH IVE BEEN GETTING THE RUN AROUNDfrom Sprint In regards to unlocking my 100% ELIGIBLE iPhone 7{ purchased from Sprint when initially opened my non prepaid account} to unlock my eligible iPhone 7. My account has a zero balance and it’s closedhowever I have heard every excuse under the sun and a new one every time I contact sprint{ who I had been at least 32 times) Im being lied to, hung up on, disconnected from chat, and notes are NOT being posted properly nor read by representatives. I want my phone unlocked it’s paid for its mine ! It’s only been active on my account has never been on another account yet today I’m told my Imei linked to another account a prepaid one that has a balance owed??NO ITS NOT!! I was yet again given the runaround today.imagine that only the thing I can possibly think in regards to my imei whoever posted notes, made a mistake and said my imei instead of old phone #. YES ONE EXCUSE was my old # which I’ve not had over a year, was linked to a prepaid account with a balance owed!!!!SOUND FISHY YET!?? I FINALLY GOT THAT ISSUE STAIGHTENED OUT I THOUGHT, now tsprint saying my imei # ??? I asked them to read both accounts and stated it is a mistake in posting notes! Of course it wasn’t done!! I need my phone unlocked I’m tired of dealing with blatantly incompetent rude representatives!! I have copies of all chat transcripts which verify 100% eligibility to be unlocked as well as verify all I say!