We signed up with a 30 day money back guarantee plan with Sprint. We were not satisfied with the service and tried to close and cancel the account two days later. We have called several times to resolve the issue of Sprint charging us for services we are no longer using, due to cancelling the account.
Now Sprint informs us we still have an active device and that we did not specifically ask for that device to be cancelled so they kept it open. They refuse to resolve the issue and continually give us excuses as to why something they said would happen, did not.
What would you like the company to do to fix the problem? (optional)
Billing correction, and pay all legal fees, and compensation for time, pain and suffering.