Frontier Communications Complaint

Submitted by: Anonymous | Post a complaint | Back to Complaints Forum


We paid for services starting 8/26. Multiple charges which I did not recognize were included on our bill. I called and was told these charges were unable to be disputed. Services have not yet been functional or delivered. We have attempted to have technicians fix the issues but none have done so. Today 9/10 our appointment with a service technician was cancelled without our knowledge. I attempted to cancel service and I was informed I would have to pay a termination fee and the remaining balance on our account, despite the fact that we have no yet had functional services. I have been waiting on hold with them for 1.5 hours now. The extensive wait times on the phone, coupled with the multiple ineffective service visits and the cancellation, makes me feel they are dragging us along to get our money without providing services or resolving the issue here.

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