Airbnb Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
I called them for help because I place I was staying was not safe and was filty.I told them I was afraid for my safety they took 36 hours and me screaming to do anything about it. I was attacked by the hosts. I had bruises on my arm where the man grabbed me. I traveled with my cat and she fell down the stairs in her carrier because the woman grabbed her.I missed going with my friend to pick up her wedding dress which is why I came to Santiago, Chile in the first place. There were witnesses, the police had to come and I have images.The apartment complex also had video cameras
What would you like the company to do to fix the problem? (optional)
Nothing.They paid for a week in another place but only after 36 hours of me yelling and telling them the problem.At one point an agent told me, “why do I even use Airbnb” and “Airbnb is not responsible for anything, they are just a platform.”I was in a foreign country and this has taken up my first entire week.They are awful and need to be regulated and forced to change their policies.