I tried to activate an old prepaid flip phone I’d had with Sprint for a client who is homeless and had lost his phone, to be able to communicate with him and get him to his physical therapy appointments. The service never worked on the phone, but instead of telling me this and sending me on my way, Sprint charged me an activation fee $34.80, did a hard credit inquiry despite the fact that this is a prepaid phone, and told me that I needed to drive around and let the phone ping off of other cell phone towers to get it to work, which it never did and then they refused to refund my money. Instead, they gave me a phone number to call to get customer service to give me a refund. I spent over an hour on the phone with these people troubleshooting and doing everything possible to get this phone to work, never got it to work, they said they would cancel the account on September 1st which was 2 days after I was charged for activating the account. I was also told at that point that I would be refunded my activation fee . That never happened. On September 15th I called again looking for my activation fee refund, I was told that the account had not been cancelled, was shuffled around five or six times and was told that I would have to go back to the store to get my refund, because I didn’t activate the phone online or over the phone. I told them that the sales associate at the store had already told me that I could not be refunded there and that’s why I was calling them in the first place, and I told them that if I was going to have to go back into that store I might as well go to the court house while I was at it and sue them.
What would you like the company to do to fix the problem? (optional)
I would like a full refund of the activation fee, I would like to be compensated for my time and gas running back and forth to the store for nothing and them wasting my time on the phone, a full written apology for the hard credit inquiry and all the wasted time.