Airbnb Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
On April 17, 2019, Airbnb canceled my reservation less than 24 hours before my stay in Manhattan, New York City (April 18-22). The only other comparable location cost $730 more, but since it was my only option, I booked it. They offered me properties in other boroughs, but I was suffering with a foot injury (I have medical documentation) and thus did not want to spend 30+ minutes on a train every day of my trip. The company refuses to compensate me for this.
What would you like the company to do to fix the problem? (optional)
Refund me the extra money I had to pay because of a cancelation by my host.