Paypal Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
P— S——
5:21 AM (1 hour ago)
to N—
Hi N— –
I apologize in advance for the inconvenience and I thank you in advance for your assitance with this matter and PayPal Merchant Review Department:
On 8 September, PayPal placed our PayPal Account on an Account Limitation / Restriction (PP-[…]) based upon their inability to confirm transaction […], which was your remittance of $9,573.75 which you sent on 6 September in order to settle our invoice […].
Thank you for your prompt settlement of that invoice, which as you know was payment for our consulting and software development professional services. It is my understanding that you have already provided confirmation to PayPal that we have delivered the goods and services and the transaction is an approved transaction by Lana Jewelry Unlimited.
PayPal continues to maintain that they have not received this confirmation / approval of the transaction by LJU.
The result of this PayPal Account Limitation is that despite having debited our account for the service fees for transaction […], they have restricted our PayPal account in such a manner as to not only prevent us from access the funds in question for transaction […], they have also placed our entire account on Limited Access as a result of their inability to confirm this transaction – we can’t access any PayPal account funds and PayPal has refused to provide us a timeframe for when we will be provided access to the funds in question on […] (minus the service fees PayPal has already debited from our account) and have access to the other funds in our PayPal account.
I have spent many hours on the telephone with over a dozen PayPal employees for the past week trying to get them to confirm this transaction to absolutely no avail. I received calls all weekend from PayPal personnel that steadfastly maintain that they have not been able to secure your authorization of this transaction.
If you could call the PayPal service department on the telephone when you have a moment and confirm with them this transaction […] as legitimate, that would be super. I would ask you to note the PayPal employee name and ID number of whom you speak with.
Please indicate to them that you will be checking back with me to inquire if we have received the funds on our end and if they are accessible – if PayPal refuses to honor the transaction […] and lift the Account Limitation so that those funds are available, I will then ask you to rescind the transaction with PayPal, as we have not received the payment you had intended us to receive to settle invoice […] and our PayPal account has been in Limitation Status for over a week. We can then settle the invoice using another form of payment.
Once again I apologize for this inconvenience and I thank you in advance for your assistance with this matter,
– P—
——————————————–
Hi B—- –
I apologize in advance for the inconvenience and I thank you in advance for your assistance with this matter and PayPal Merchant Review Department:
On 8 September, PayPal placed our PayPal Account on an Account Limitation / Restriction (PP-[…]) based upon their inability to confirm transaction[…], which was your remittance of $2,867.50 which you sent on 3 September in order to settle our invoice[…].
Thank you for your prompt settlement of that invoice, which as you know was payment for our consulting and software development professional services. It is my understanding that you have already provided confirmation to PayPal that we have delivered the goods and services and the transaction is an approved transaction by Social Annex dba AnnexCloud.
PayPal continues to maintain that they have not received this confirmation / approval of the transaction by AC.
The result of this PayPal Account Limitation is that despite having debited our account for the service fees for transaction[…] , they have restricted our PayPal account in such a manner as to not only prevent us from access the funds in question for transaction[…], they have also placed our entire account on Limited Access as a result of their inability to confirm this transaction – we can’t access any PayPal account funds and PayPal has refused to provide us a timeframe for when we will be provided access to the funds in question on[…](minus the service fees PayPal has already debited from our account) and have access to the other funds in our PayPal account.
I have spent many hours on the telephone with over a dozen PayPal employees for the past week trying to get them to confirm this transaction to absolutely no avail. I received calls all weekend from PayPal personnel that steadfastly maintain that they have not been able to secure your authorization of this transaction and so they intend to hold these funds and continue our Account Limitation indefinitely.
**If you could call the PayPal service department on the telephone when you have a moment and confirm with them this transaction[…]Has legitimate, that would be super. I would ask you to note the PayPal employee name and ID number of whom you speak with.**
**Please indicate to them that you will be checking back with me to inquire if we have received the funds on our end and if they are accessible – if PayPal refuses to honor the transaction[…]Hand lift the Account Limitation so that those funds are available, I will then ask you to rescind the transaction with PayPal, as we have not received the payment you had intended us to receive to settle invoice[…]and our PayPal account has been in Limitation Status for well over a week. We can then settle the invoice using another form of payment.
Once again I apologize for this inconvenience and I thank you in advance for your assistance with this matter,
– P—