A Getaround.com renter rear ended me and didn’t have proof of insurance other than saying Getaround.com provides insurance for the rental car. Pictures were taken and uploaded to the claimswe filed with getaround.com but after that the renter went silent and has not been providing any additional information. It has been over a month since the accident and Getaround.com is being mute and not speaking with my insurance agent. When you call Getaround.com they don’t provide you a phone number to speak with their insurance department, they only let you leave voice mails. Additionally, they do not provide a mailing address even when you ask for one. Their website specifically hides all this contact information to avoid follow-up and easy resolution.
What would you like the company to do to fix the problem? (optional)
I want Getaround.com to stop playing dumb and speak with my insurance company so we can settle the claim. I also want them to fix my car.