Spectrum Mobile Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
The company said we would get $88 for one trade in plus $100 when you got a new phone with them and another $56 for another trade in with another $100 again when switched. I paid off Verizon phones of 200 bucks so I could move both phones to spectrum. The rep had messed up the first time with the trade in so I had to send the new phones back in order to do the transaction again so I could get the trade in deal. They charged me $100 restocking fee. The manger said she will credit my cable bill not give the money back on the credit card. After a 14 day wait we started the transaction again. The price of the trade in has now gone down $30 bucks for the two phones. Got two new phones and put the money back on the credit card. The trade in and phones all got messed up again. So now I have no phone been charged 260 bucks with a restocking fee of 100 and I still do not have the deal I was promised. I’m out a lot of money so far, I have been on email with them for weeks, been down there 4 times, called them so many times and keep getting the run around. This is not fair at all, this is a big mistake on there website proven by the manger we was working with because she imputed all the information again so this transaction would go though correctly. No one can help at this point I’m stuck in limbo with phones I don’t have no credit on my account and being charged more money then the phone is worth. Can someone please do something about these people. I’m shocked they are allowed to stay in business with this fuels advertising.
What would you like the company to do to fix the problem? (optional)
I would like the correct phones I asked for and the amount I was promised the first time I did the trade in. $344.00