Suddenlink by Altice Complaint
Submitted by: Anonymous | Post a complaint | Back to Complaints Forum
I tried to cancel my internet service on 8/27/2019. After over 2 hours on the phone with several different employees attempting to talk me out of leaving Suddenlink, I was told that my internet would be cancelled at the end of the billing period on 9/21/2019. I removed my router and the cable on 9/22/2019 but discovered that my internet had no actually been cancelled despite my request. On 9/24/2019, I called Suddenlink and after being on the phone, on hold, and speaking to multiple employees who repeatedly claimed that they could not help me and that there was no one there who could, I was finally told that the order to cancel my internet was “cancelled” but that they could not tell me by whom. I remained on the phone with them until they physically cancelled my internet on that day, 9/24/2019. On 9/30/2019, I received a bill in the mail from Suddenlink for another month of internet service through 10/21/2019. I called again on 10/1/2019 to ask that the bill be removed and was told, again after being on hold and speaking to multiple people, that no one was “available” who could help solve the issue. I called again that same day and, as of this moment, have been on hold for 1 hour and 29 minutes without having spoken to anyone.