over many years of being a customer the service has been intermittent. paid for higher speeds,upgrades etc. have sent many techs to house still having same issues. supervisor came to house said they are using old technology at our house and we would get an upgrade never happened. now total outage affecting our security system, called on a monday said they should have fixed this year ago could not be out until the following Sunday. Again, no security system without internet. Have made credits for problems so convoluted it is not worth the time.