A guest booked my place. When he showed up and saw me in person, he got scared ( I’m from Europe). He called Airbnb and said I’m a russian scam. Next he charged back his card saying I’m a fraud. Airbnb believed him, white male American – despite 200 pages of documents I have sent over a period of a year. No investigation ever took place. I suffered from depression as an aftermath and have anxiety and fear until today
What would you like the company to do to fix the problem? (optional)
Refund, apologize and personal damage cover.